Welcome to Pondera and thanks for choosing us to help you with your health needs! Below is some information to help you prepare for your first appointment with us. We look forward to meeting and helping you!
Location & Parking
We’re located at Level 1, 162 Boundary Street, West End. We provide free parking at the rear of the building in West Point car park – the entrance is accessible from Boundary Street and is located between the Night Owl building and our building. We are also easily accessible by public transport (closest bus stops are serviced by the 198 & 199 bus routes). While the limit on free parking is 2 hours, we can provide clinic passes for those who are here longer than two hours ie: A session in the Studio followed by a massage.
Access to the Building
The building front door and carpark are open from 7am to 6pm Monday – Friday, and until 12pm on Saturday. There is a buzzer entrance for the front door (dial 12 and then press the bell) before and after these hours, however the lift from the carpark is not accessible outside those times.
What to bring
Please review the below checklist and bring along all relevant items to your appointment:
- A Doctor’s referral or other referrals or reports related to your condition
- Recent X-rays, CT, ultrasound or MRI scans related to your condition
- List of current medications
- Private health fund card if you have private health extras cover
- Cash, debit card or credit card
For DVA members:
- DVA Card
For Workcover claims:
We can only invoice Workcover directly if your claim has been lodged and approved. A claim number alone is not enough for this to occur.
We no longer charge a gap fee between the Workcover fees and our usual private fees.
Please bring to your appointment:
- Your current Workcover medical certificate covering the period required for Physiotherapy treatment and specifically requesting Physiotherapy
- Case Manager name and contact details if known
For EPC / GP Management Plan patients:
We no longer charge a gap fee for Physiotherapy services between the Medicare rebate and our usual private fees. Please bring to your appointment:
- Medicare card and debit card for Medicare rebate processing
- EPC / GP Management Plan paperwork: (if not already provided to us)
- GP and relevant medical specialist details: To complete our patient registration form, please have these details on-hand
What to wear
Please wear or bring along something you can comfortably move in ie: activewear, shorts & singlet.
A thorough clinical assessment will generally look at the whole body in motion, not just a specifically painful region.
New Patient Registration form
This link is to our new patient registration form. If possible, please download the form, complete the relevant information and either bring along to your appointment, or email it back to us at firstname.lastname@example.org
Otherwise, please allow an extra 10 minutes before your first appointment to fill in this form at the clinic.
Duration of your appointment
For your first appointment, we allow 30 minutes for short term conditions (generally under 4 weeks), DVA, EPC and Workcover claims.
We allow 45 minutes for all other conditions to undertake a thorough assessment and discuss a treatment plan with you.
For subsequent follow-up appointments, we allow 30 minutes.
Some complex conditions or treatment of multiple areas may require longer consultations and if that is the case, your Physiotherapist or Exercise Physiologist will discuss with you.
We know your time is valuable and ours is too. Please call the office promptly if you are unable to attend an appointment. If you do not reach Reception you may leave a detailed message on our voicemail system. If you would like to reschedule your appointment, please be sure to leave your phone number and let us know the best time to return your call.
If it is necessary to cancel your scheduled appointment or class, we require that you call at least 24 hours in advance. Late cancellation may result in a fee of 50% of the full appointment fee.
A “no-show” is someone who misses an appointment without calling more than 24 hours in advance to cancel. “No-shows” are an inconvenience to those individuals who need timely access to treatment, as well as for our clinicians. A “no-show” will result in a fee of 50% of the full appointment fee or a $10 fee for a class session.